Privacy policy

Who we are

Gumdrop Galaxy is made by Glenpixel Studios, the games studio of Spykra Technologies UK Ltd ("we", "us"), a company registered in England and Wales (No. 14554019). We are the controller of your information. Website: spykra.co.uk. Contact: [email protected].

What we collect

• A guest account. When you first open the game it creates an anonymous account on our server. There is no name, email or phone number unless you add an email yourself.
• Your game data: levels completed, stars, best scores, gems, lives, boosters, daily reward streak and the display name you choose (shown on leaderboards).
• If you save your progress with an email: your email address and a password (stored as a one-way hash by our sign-in system, never in readable form).
• Anonymous usage statistics, only if you leave "Share anonymous usage and crash data" on: events such as "level won" with the level number, stars and score, plus the app version and the platform (Android or iOS).
• Crash reports, under the same switch: the error message and technical stack trace, the app version and the platform.
• Purchases. When you buy something in the store we record which product you bought, the Google Play purchase token and order ID, and when. Google Play handles the payment: we never see your card or bank details.
• Google Play Games (Android, optional). If you sign in to Google Play Games, Google shares your Play Games player name and ID with the game, and we send your total star count to the Google Play Games leaderboard. Google handles that data under its own privacy policy. You can sign out in the Google Play Games app.
• Ad rewards. We count the rewarded videos you claim each day so that the daily limit works.
• Messages you send to [email protected], so we can reply to you.

Ads

The game shows ads from Google AdMob (Google LLC), which is how we keep it free. There are two kinds: videos you choose to watch for a reward (for example extra moves, a life or gems), and a full-screen ad now and then after you win a level. A one-off purchase, "Remove ads", removes the full-screen ads.

To show and measure ads, Google and its ad partners may collect your device's advertising ID, IP address, device and app information and how you interact with ads. We do not send them your game data, name or email. In the UK and the European Economic Area we ask for your consent before ads are requested, using Google's consent form, and you can change your choice any time in Settings, "Ad choices". We ask for ads suitable for all ages (Google's "G" content rating). You can reset or delete your advertising ID, or opt out of personalised ads, in your Android settings under Privacy, Ads. Google explains how it uses information from ads at policies.google.com/technologies/partner-sites.

What we do not collect

• No location, contacts, photos or microphone data. (Our ad partner may use your advertising ID, as described under Ads.)
• No IP address is stored in our analytics or crash tables.
• We do not sell your data or give advertisers your game data, name or email.

Why we use it, and our legal basis

• To run the game: save your progress, sync it between sessions or phones, and build leaderboards. Basis: performing our agreement with you (the Terms of use).
• To keep the game working and fair: fix crashes, find levels that are too hard, and prevent cheating. Basis: our legitimate interest in running a good, secure game. You can switch off usage statistics and crash reports at any time in Settings.
• To answer your messages. Basis: our legitimate interest in supporting players, or your request.

Who we share it with

We do not sell your information. It is stored on a server we control, run with the help of a hosting provider who may process it only on our instructions. Google Play processes your payments, and Google AdMob receives the ad information described above. We may disclose information if the law requires it.

How long we keep it

Game data is kept until you delete your account. Anonymous statistics are linked to your anonymous account and are deleted with it. Crash reports are kept without any link to you. Messages to support are kept for as long as needed to help you and to keep a record of the conversation.

Your choices and rights

• Turn off usage statistics and crash reports any time in Settings. Waiting data is discarded.
• Change your display name in Account.
• Delete your account and all its data in Account, "Delete account". This removes your progress, wallet, daily reward data and usage statistics from the server immediately and cannot be undone. Crash reports are kept without any link to you.
• Under UK data protection law you can ask us for a copy of your information, ask us to correct it, delete it, restrict or object to how we use it, and receive it in a portable form. Write to [email protected]. We will reply within one month.
• You can complain to the Information Commissioner's Office (ico.org.uk). We would appreciate the chance to put things right first.
• Uninstalling the game removes the copy on your phone; use "Delete account" to remove the server copy.

Children

The game is meant for players aged 13 and over and does not knowingly collect personal information from younger children. Guest accounts are anonymous. If you believe a child has added an email address, contact us and we will delete it.

Security

Data travels to our server over an encrypted connection. Passwords are stored only as one-way hashes. No system is perfectly secure, but we take reasonable steps to protect your information.

Changes

If this policy changes, the new date will appear at the top.

Contact

Spykra Technologies UK Ltd, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. Email [email protected].